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Monday, March 28, 2011

KoiStudios: .net vs .com


Since 2005 I have had my website listed as koistudios.net. With much debate as to continue with my current host, I've decided to leave. I was having problems with my site and was not having any luck with customer support. In January I moved my website from WebHero.com to SquareSpace.com. I was able to keep my domain name and transfer it to SquareSpace. Well, last month, I was informed that my website wasn't working. Hmmm. That's strange. I was just on it. So I investigated the situation. Turns out that Webhero completely disabled my account even after I paid for another year for my domain name. Supposedly there is a $10 transfer fee that I was not informed of, and after a couple months, they just disabled my account. They didn't even send me an invoice to pay for it or no explanation. So two days ago, I went to WebHero and talked to a representative through live chat. He explained that I needed to pay $10 to transfer my domain name to SquareSpace. Okay, no problem. But here's the catch. I needed to give him my credit card information so that he could create a ticket. Um. Wait a second. That sounds a little fishy to me. I think I remember some where down the road that I'm not supposed to give out any bank or credit card information over the phone or internet. It's like common knowledge right? Or at least those rules you learn as a kid: Don't talk to strangers, look both ways before crossing the street...Okay, you get the picture. So afer a minute I ask him if I can just pay with my PayPal account since that is how I made all my transactions for my WebHero account. "Oh, yeah. I can do that," says Mr. Wayne. It will take a couple hours for the ticket to be created and sent to your email. I was informed that once the payment went through, the transfer of my domain name to SquareSpace would be immediate. YaY! Finally, my website will be up and running again as koistudios.net. Wait a second! Not so fast! This all happened on Friday and guess what? No email from WebHero, no ticket ever created, no response whatsoever. So this morning, instead of trying once again to deal with this company that is so difficult to work with, I decided to move on to another company. Since I am hosting my website with SquareSpace, they recommend Nettica. And now that I have made the big leap, KoiStudios is now a .com! I'm so excited! The new site of course won't be in effect until tomorrow. I guess it takes 24 hours, but once it is, my new domain will be www.Koi-Studios.com.

On a different note, I'm in the process of making something for my friend Robin. Can you guess what it is?

ready to bisque

6 comments:

sonyamacdesigns said...

Congratulations ... It took me 3 days to get a hint from my old host ... to move on to a new one!

samos said...

Oh, it's taken me longer than three days Sonya. I like to be loyal to businesses I work with, but when they stop working for ya, it's time to move on. ;)

Valerie Weller said...

Looking forward to seeing the new website! Sounds like it was exhausting getting everything squared away. But I am sure your new host will work out better. I love it when people leave out info- it's like you have to do their job for them too. :D
just stopped by to say hi! best to you....

Amanda Makepeace said...

I've added this to the EBSQ Friday Five!

sherrykey said...

Congrats on your .com Stephanie...(-:

Robin Norgren said...

I know I know! I can't wait to see the finished product!